repeat customers

[robraz]

just sat down and started to count repeat customers i have done in the last 8 days-out of 34 jobs, 31 were from repeat customers or from word of mouth from a customer-that's over 90%

do you guys also find that most of your work is repeats or new work?

since i'm a 1 man deal-i don't advertise, so i guess i have to rely on the comebacks

[Guest tintmax]

Like you, I am a one man operation. Welcome Backs is what i call it. WOM really has also generated leads from satisfied customers. I use ACT to help with email marketing as well.

[Guest tintmax]

Just another note on ACT - is that is fairly inexpensive and it gets your customer base organized. I think it intergrates with Quickbooks as well.

[VIP tint + glass]

since you dont advertise im not surprised 90% of your business is referral.

the question is, where did the rest of the 10% come from? and how to increase the 34 jobs to 43?

at some point and time if you run off just referrals you will hit a wall of how much work will come in. if the money is good enough then thats perfectly fine. but if you ever plan to hire employees and expand; its likely you will have to recruit business in other ways

[TintJunkie]

I get 5-10 calls a week just from people seeing my truck on the road. Out of those, I get at least one bid or car to do. It isnt much, but its more than nothing.

[flat rock stan]

I get 5-10 calls a week just from people seeing my truck on the road. Out of those, I get at least one bid or car to do. It isnt much, but its more than nothing.

[Guest S and S]

90% of my business is repeat or word of mouth the other 10% is from my lettering on my vehicle.

[flat rock stan]

Reputation build on Recommendation.

[Guest Malcolm E Boo]

Referrals always help but sooner or later money on advertising will need to be spent.

[Guest Darknesswithin]

Referrals always help but sooner or later money on advertising will need to be spent.

yep,, I do very little advertising but it's definitely necessary and not easy to figure out what works the best.

your best tool for cheap advertising is the Internet certain places help out Alot,, like Google