WearTheFoxHat

Liberal  high velocity application of Clay bricks or cinder blocks to the exterior surface of the glass will immediately remove the problem .

Sorry I'm Late boss

New computer FINALLY showed up

12-14 a day Thats awesome that your local custys wanna give you all their cash!

Time to take on a Tintmiss before Christmas to make sure you dont burn out

I think she may have paid this site and others a visit AFTER her install and wanted to find out from another company what she should have prior to the install. I certainly did not expect the conversation to get her so riled up.

ALERT

I'll leave you all to think what you will about her. The point of this post is to encourage clear communication , to look at your procedures in a residential install and get things in writing.

I had an irate caller today that started out asking about our process and what is "normal " for a security film install.

As I went over the process her temperment quickly devolved.

I did my best not to interrupt  during her rant as I tried to go over things and describe  how it should have gone.

At first she was angry that during her "internet research" she found that there are such things as film to frame attachment systems which

she was  absolutely PISSED that the company that did the work on her home did not mention or even offer to secure the film to her frames even if it was an upcharge.

She "wants to feel safe in her home " so finding about F 2 F caused her great fear " I live in a ...bad area ....politicians don't do anything about the....drug users....  "this that the other.

Why didn't they tell me?

At each touch point about our procedures The caller went off on how she was felt let  down and became more and more angry. She made points about :

Why did they have to measure from inside my home when all the glass was accessible from the outside ? Are they afraid of ladders?

They had dirty drop cloths that "probably brought fleas into my home " " what if the last home had dogs which I'm allergic to..."  "Why don't they use new or clean ones in each home?"

"That horrible smelling stuff they were spraying caused me respiratory distress for days even weeks" " Why didn't they tell me what that awful chemical was?

"The film was at least a sixteenth away from all my frames . How is it going to stay in place if they did not attach it to the frames?"(see above about the film to frame issue she discovered"

She also went on regarding there was no bill of sale or warranty info given.

Sorry for the novel .

Please be sure to communicate all things the client should expect and maybe have it all in writing so there are  no "surprises" . Especially with older clients.

For my friends in the northeast

Helllllooooo Mondayyyyy

Larry at Ammo NYC goes over his change to the Milwaukee Packout system

@TNTLady

Good to see First pics and you getting back into the swing of things..

Sounds like  for the first few months you will need to retrain your contortionist self to get back in there .....or make Chiropractor appointments on weekends LOL

2 hours ago, Roach said:

Just got a call from a glass guy that I gave my card to him years ago... maybe 4-5 years back. I was at a deli and he was parked next to me..  so we exchanged cards. He gave my # to a friend of his that needs some tinting done at his restaurant. Doesn't sound like a big job, but I'm just impressed that he kept my info.

 

Its awesome seeing cards from 10 + years ago when clients want more work. Every bit helps and a little bit of return business is icing!

I wanna just come down and hang out.

You are probably booked out for the year for hangin out.

@jh812  You are correct!

I only used it because I'd misplaced my usual Dawn or Sunlight and had to grab what was available in the corner store. Was definitely Johnson's baby WASH not shampoo

I'd only ever use it again for a temporary lowtack install.

Now that I think of it the film installed was 3M Frosted Crystal.

Gotta love a good digital print on hoarding

Hippos