Last One To Post Game #570

jh812 · February 27, 2016

Fusion I did last week guy thought I scratched the glass on the inside rear roll down. Offered to strip the film to see if it was a scratch in the glass or in the film. This was also my appointment for a full Tahoe today. I explained everything to him and i believe I finally had him convinced that the scratch as there. I still offered too replace the window but hopefully not going to have to.

DynamicATL · February 27, 2016

We had a guy the other day come in that had 3 small scratches thinking it was on the film from installation. We showed him it was in the glass, not the film.

Bham · February 27, 2016

Fusion I did last week guy thought I scratched the glass on the inside rear roll down. Offered to strip the film to see if it was a scratch in the glass or in the film. This was also my appointment for a full Tahoe today. I explained everything to him and i believe I finally had him convinced that the scratch as there. I still offered too replace the window but hopefully not going to have to.

I want to comment more on this but rather busy.

Glass is rather hard to scratch. If it was somewhat deep, I have a problem believing you did it. If it was a slight barely noticeable one, then maybe. This should be at least a split the cost situation, IMO.

DOOTINT · February 27, 2016

I try to point out scratched glass before to the customer

Beater cars?,,no worries,lol

Big tinting · February 27, 2016

bummer

jh812 · February 27, 2016

Well looking at the rest of the car I showed them several scratches all over the windows. I told them honestly I'm more likely to scratch somewhere on the outside of a quarter glass or back glass from simply having to cut on the car. I also explained that the angle of the scratch was kind of at a 45 in reference to the top edge, also about half way down. My stroke pattern for my razor doesn't even correlate with that.

Bham · February 27, 2016

You know whether you did it or not, I'm pretty sure. Now,, it's just deciding if you want to stand your ground and possibly lose a customer and make someone mad. Or try to find some sort of compromise.

I think you are being played. :evileye