Recent tint done, quality issues

Reeko0530 · July 23, 2018

Hi, I recently had my 2015 Subaru Outback r&r to get a darker shade as well as better heat rejection. I knew I wanted 3m crystalline and there is only one shop in the area that installs it. They have close to 100 reviews combine on google/yelp and are rated 4.9/5. They have been in business for over 25 years as well, so they are well known as a full detail/tint shop.

I made an appointment and brought my car in. The first bad feeling I got was they pulled my car into a bay between two other cars. The car to the left was being waxed with an orbital machine. The car on the right was being detailed after a wash, and they were using compressed air to dry the vehicle. These vehicles are about 3-4 feet apart.

The tint job took a good 3 hours for my front doors as the installer said he had to do them twice due to wanting them perfect, his exact words. Well unfortunately they are far from "perfect". Just counting the bigger dust contamination, the drivers glass has 34 imperfections, the drivers quarter Glass has 21, passenger glass has 28 and passenger quarter has 18.

I went back to the shop today and the owner was very defensive at first but did say they will redo the tint this friday. He started by saying nothing in life is perfect, showed me scars from an operation saying that even doctors aren't perfect because I am in the medical profession. He then walked me over to a Tesla and showed imperfections in the tint claiming it was from another shop. He then asked if I ever applied a screen protector to a phone and had dust. Then said because it was a retint job that these will always look worse... He kept saying that he will redo it if I am unhappy, but if I am unhappy the second time, he will pay for a retint at another place of my choice and if he finds one imperfection, I have to pay for both tint jobs. I was taken aback a bit by all of this as I thought he would of been more receptive especially due to the amount of contamination.

What would you guys do? At this point I would just like him to remove the tint and refund my money, but I am sure it will be a big confrontation due to the way he reacted of me showing this to him already. After that interaction, I did take it to the shop who did my original tint and they just said that they would gladly try for me and they believe I am not being too picky, they said they just do not want to be involved and that's all they will say commenting on someone else's work. They showed me their shop and said that they clean everything daily and all he does is tint in his shop.

Thanks for any advice. The large windows are difficult to image due to reflection, but dust is trapped throughout each piece of glass similar to photos.

DynamicATL · July 23, 2018

Horrible job period. The looks like a computer cut job which explain all the gaps. There is nothing there that is "being picky", it is just straight up trash. I would personally ask to remove it and get a refund. There is no way it will look any better if the owner got defensive over that...that means it's the norm. Once you get a refund, leave the shop a review along with the photos. What brand window film does the original shop offer?

Reeko0530 · July 23, 2018

Suntek carbon was what I had on there. He said he would put suntek CIR on it for me.

DynamicATL · July 23, 2018

2 minutes ago, Reeko0530 said:

Suntek carbon was what I had on there. He said he would put suntek CIR on it for me

If you were happy with the Suntek just needed it darker with higher heat rejection, you will probably be happy with CIR. Suntek itself is not the highest quality film out there, but if that shop can do a much better job than it will be worth it.

DynamicATL · July 23, 2018

What city/state?

Reeko0530 · July 23, 2018

Woodstock, Illinois. How do I write the email stating I would rather have a refund than a redo?

Reeko0530 · July 23, 2018

What city/state?

I responded in the above.

DynamicATL · July 23, 2018

14 minutes ago, Reeko0530 said:

Woodstock, Illinois. How do I write the email stating I would rather have a refund than a redo?

I would just let them know you are unhappy with the job and experience. That you feel it is best for both parties just to go separate ways.

Reeko0530 · July 23, 2018

I would just let them know you are unhappy with the job and experience. That you feel it is best for both parties just to go separate ways.

Should I include the pictures and an explanation as to why?

DynamicATL · July 23, 2018

5 minutes ago, Reeko0530 said:

6 minutes ago, DynamicATL said:

I would just let them know you are unhappy with the job and experience. That you feel it is best for both parties just to go separate ways.

Should I include the pictures and an explanation as to why?

Yes