Closing deals over the phone

[Englandh37]

Do you guys have any tips on closing phone calls that you receive?

[blackoutauto]

Its quite difficult to close calls over the phone since many people think all tint is the same and everyone offers a lifetime warranty even if the manufacturer offers only 5 years.

 

The best bet is to get them to come in, show them your clean showroom, professionalism, offer samples, show heatdisplays.

[quality tintz]

Nice

[Englandh37]

Its quite difficult to close calls over the phone since many people think all tint is the same and everyone offers a lifetime warranty even if the manufacturer offers only 5 years.

The best bet is to get them to come in, show them your clean showroom, professionalism, offer samples, show heatdisplays.

I wouldn't mind doing that if I wasn't tinting out of a over sized storage. ????????

[DynamicATL]

IMO there is no way to really close a deal on the phone.  Typically people calling are shopping around, so you are not the only one they are calling.  We see this all the time since we have 2 phone lines...one of them is specifically for our tint website.  We get the same people calling on both lines...even after they made an appointment.  You just need to sound professional and knowledgeable to the customer while delivering a sales pitch that is as short as possible, but includes all the info you want to convey.  So you have to look at what you want to tell the customer and organize it to make sense.  This is what we make sure we mention in our speech...

• Brands: Llumar & 3M
• Warranty: Nationwide Lifetime Warranty
• Coverage: Breakage Protection
• Price: Starting at Price
• Upgrades: Mention that you have Higher Priced Film that blocks more Heat

So we take that and make it into a sales pitch that is as short as possible.

[TintDude]

http://www.tintdude.com/forum/index.php/topic/72202-making-the-sale-on-the-phone/

[Englandh37]

Thanks y'all good advice

[blackoutauto]

IMO there is no way to really close a deal on the phone.  Typically people calling are shopping around, so you are not the only one they are calling.  We see this all the time since we have 2 phone lines...one of them is specifically for our tint website.  We get the same people calling on both lines...even after they made an appointment.  You just need to sound professional and knowledgeable to the customer while delivering a sales pitch that is as short as possible, but includes all the info you want to convey.  So you have to look at what you want to tell the customer and organize it to make sense.  This is what we make sure we mention in our speech...

• Brands: Llumar & 3M
• Warranty: Nationwide Lifetime Warranty
• Coverage: Breakage Protection
• Price: Starting at Price
• Upgrades: Mention that you have Higher Priced Film that blocks more Heat

So we take that and make it into a sales pitch that is as short as possible.

 

HAHA we get the same, we get a customer booking in and we recieve a phone call from the same customer on a different line asking around for quotes still.  

 

I try to offer free samples in the showroom so they can at least see what they are purchasing.

[DynamicATL]

It is too funny when you tell them you just spoke to them.  They be like, oh I will be there for my appointment.  

[no ma'am]

Nice! I get a lot of no shows.. That's gotta help weed out time wasters.