DynamicATL

It is impossible to know, defrost lines can come off with any removal. Some are poorly attached, so they may look good to go but come right off. Doing the black bag removal method will be your best chance. To this day, we have never lost defrosters on a removal but we explain to all customers that it is possible.

It could be weld marks, it could contamination, or a combination of both. If the tinter is willing to retint it, I would give them a shot since it won't cost you anything. If the glass does have weld marks or if the defrosters come off during removal, just get a brand new glass. I would call around to different glass installers, prices can vary greatly. I would try a different tint shop though. If the glass was that bad, the tinter should have noticed that and never tinted it. Not to mention you stated how dirty the place is which is the absolute opposite you want in a tint shop.

We've dealt with several of these types of customers over the years. If he was that irate on his 1st visit after the job, I would simply offer to remove the tint and give him a full refund. I would not attempt to retint it because chances are he will act the same way and you just wasted time/film trying to make him happy. I would just cut my loses right there and move on. If you don't feel comfortable touching his vehicle again (like he might blame you for damage) then offer a 50% refund and he keeps the film. This way you still made some profit and if he has another shop retint it, he will spend even more money on the removal. So win win.

We all cringe when a C6 makes its way on the schedule but still my favorite Vette. A friend/neighbor has a C6 ZR1 in Blue Devil that I stare at every time I see it.

@Dano Not at all, the "you" at the end was not directed toward you, just meant generally, I apologize for that. I fully understand your position. I've offered only a few refunds after full removal is done, never a 50% refund. I was just thinking of one customer we experienced that we decided we were not going to touch their vehicle. We had a feeling he would try to claim we damaged the vehicle somehow. So the 50% idea came to me while I was responding.

@Dano I suggested that only if he did not feel comfortable working on the customers vehicle. Say you have a feeling the customer is going to say you damaged something by removing the film. This way you skip the removal, offer 50% back to remedy the situation, and don't run the risk of it escalating due to false damage claims. You are still making decent profit at 50% since you should be profiting at least 80% on jobs. If you do the removal and full refund you just wasted the film, your initial time to install, and your time to remove...that equals zero profit with a lot of wasted time. If the customer is going to leave reviews, that is going to happen no matter the route you take so that doesn't matter. Just take care of your other customers, get them to write positive reviews so that a couple of negatives have no real impact. If you end up acting out just like the crazy customer you're complaining about, how are you any different?

We pay a flat salary plus bonus if certain goals are reached...our flat salary is very high though.  IMO $400 weekly plus 10% (over $4000) is extremely low.  At the very least I would say give 10% on all installs.  So say you did $4000 per week their payroll would be $1600.

I appreciate it, thank you.  
I've done the 50% back way in the past before permanent reviews were ever a thing for the same reason. 
 
I for sure feel bad for someone doing good work and getting pushed to the mat for being good natured. I'd like to hear how he gets to resolution. I'll probably learn something. Everybody's input is valuable in assembling the big picture. 

@Dano Not at all, the "you" at the end was not directed toward you, just meant generally, I apologize for that. I fully understand your position. I've offered only a few refunds after full removal is done, never a 50% refund. I was just thinking of one customer we experienced that we decided we were not going to touch their vehicle. We had a feeling he would try to claim we damaged the vehicle somehow. So the 50% idea came to me while I was responding.

I'll be the first to admit that I was buck wild back in the 90s. I'm not suggesting that I, he or anyone else should do that today. If his customer is going to leave a bad review anyway he may as well keep the money he earned. 
 
I've been following this forum for years and know that you are very professional and don't doubt your acumen at all. I just can't see giving away my lunch moneyto a bully if it's not going to better my position in the public sphere. His customer is wanting to burn him not be reasonable. I do appreciate your perspective, that's why I asked. I'm not trying to ruffle your feathers, my apologies if it was recieved that way.

We've dealt with several of these types of customers over the years. If he was that irate on his 1st visit after the job, I would simply offer to remove the tint and give him a full refund. I would not attempt to retint it because chances are he will act the same way and you just wasted time/film trying to make him happy. I would just cut my loses right there and move on. If you don't feel comfortable touching his vehicle again (like he might blame you for damage) then offer a 50% refund and he keeps the film. This way you still made some profit and if he has another shop retint it, he will spend even more money on the removal. So win win.

Dynamic atl. I agree with you. I have tried to do redos for these kind of customers and it just becomes a bigger mess. Thank you for solidifying my thoughts. And I do like the 50 percent discount idea. Thanks

I won't let a customer keep my work.  I lost about $500 all said and done recently on a motor home front sides because of just this reason.  He wanted to keep it and get back some money.... I said no way. 

We've dealt with several of these types of customers over the years. If he was that irate on his 1st visit after the job, I would simply offer to remove the tint and give him a full refund. I would not attempt to retint it because chances are he will act the same way and you just wasted time/film trying to make him happy. I would just cut my loses right there and move on. If you don't feel comfortable touching his vehicle again (like he might blame you for damage) then offer a 50% refund and he keeps the film. This way you still made some profit and if he has another shop retint it, he will spend even more money on the removal. So win win.

We've dealt with several of these types of customers over the years. If he was that irate on his 1st visit after the job, I would simply offer to remove the tint and give him a full refund. I would not attempt to retint it because chances are he will act the same way and you just wasted time/film trying to make him happy. I would just cut my loses right there and move on. If you don't feel comfortable touching his vehicle again (like he might blame you for damage) then offer a 50% refund and he keeps the film. This way you still made some profit and if he has another shop retint it, he will spend even more money on the removal. So win win.

You can't just buy the film. You have to become a dealer by contacting 3M. You may be contacted by a rep afterwards or "interviewed" by a higher up at 3M before being approved. There is a minimum you have to buy yearly and a higher minimum to be shown on the dealer locator. Yes, they do have territory and enforce it from my experience.
 
If you are a newer tinter, 3M is not for you. All of their current films are harder to install including their entry level film Obsidian. Crystalline is next level difficult which is why many 3M dealers can't install it. You will have more success starting off with a solid brand that carries more traditional types of films like the some of the brands mentioned already. If I opened another location where Llumar and 3M was already represented in the area, I would probably choose XPEL.

It is common on many Lexus/Toyota models, you can feel that the glass is coated. Like everyone said, same cleaning method as normal just no blades or steel wool that will cut/scratch the coating.

Going out on my own after 13years and I was struggling finding a logo so I drew this up and had it scaled and digitized. I’m over the moon with how it came out. 

The sad part is you probably could have found a shop that has a Ceramic option for under $300 with warranty. Never buy film online, it is going to be cheap quality film and might not even be a Ceramic. Even if it is Ceramic, that doesn't mean it is a cheap film, many will turn purple in a year in the right climate. Any name brand options online are going to be fake knockoffs since the bigger brands do not allow online sales. I think the only exception is Express window films which is decent. However, much easier just to get everything from a shop.

The sad part is you probably could have found a shop that has a Ceramic option for under $300 with warranty. Never buy film online, it is going to be cheap quality film and might not even be a Ceramic. Even if it is Ceramic, that doesn't mean it is a cheap film, many will turn purple in a year in the right climate. Any name brand options online are going to be fake knockoffs since the bigger brands do not allow online sales. I think the only exception is Express window films which is decent. However, much easier just to get everything from a shop.

The sad part is you probably could have found a shop that has a Ceramic option for under $300 with warranty. Never buy film online, it is going to be cheap quality film and might not even be a Ceramic. Even if it is Ceramic, that doesn't mean it is a cheap film, many will turn purple in a year in the right climate. Any name brand options online are going to be fake knockoffs since the bigger brands do not allow online sales. I think the only exception is Express window films which is decent. However, much easier just to get everything from a shop.

I've been doing 40% on all my side windows and the front windshield with 20% on the rear window to cut down on headlight glare. 40% is a little light for me but only legal option in Crystalline for GA. I do the windshield darker to help offset the lightness on the sides. I think my next tint job will be not be CR, so thinking 35% windshield, 25% sides, and 15% rear window. I want to be in the middle of legal and privacy. Hopefully that won't attract the police.

I like to say anything is possible, but I haven't seen one yet. Once film is exposed to the air, you are going to get something on there. Not to mention film can come with specs from the manufacturer. We let the customer know real world expectations straight from the jump. If they insist they have received or can receive a perfect tint job, we let them know we are not the shop for them. Then once they find that shop to please bring the vehicle to us once it dries so we can point out all the imperfections. Only had two people take me up on it and both times were embarrassed when we found over 10 problems each job. It is like when someone comes in with a new vehicle and they insist their vehicle is perfect because it is new. Cool, let's go walk the car together then their jaw drops when we point out scratches, defects in paint, scratches on glass, etc. I love walking the Tesla Model 3 since it has the worst quality paint job I've ever seen from a manufacturer.

If so, they got tired of warrantying broken rear windows.  lol  @Midtown Houston ???